Frequently Asked Questions

The questions people ask us the most

My Wheel Is The Wrong Size

Not a problem. Simply return the wheel to us with the attached returns form. We will swap for the correct size, or refund you. *Refunds are only applicable if the wheel is returned undamaged, within 30 days of purchase.

How Long Is The Warranty On My Wheel

Scooter Wheels are a wearable product, so once they have been used it is impossible for us to warranty them unless they fail the first time they are used, due to a manufacturing flaw. PLEASE NOTE WE WILL NOT WARRANTY WHEELS THAT HAVE BEEN FLAT SPOTTED. IF YOU SKID ON YOUR SCOOTER WHEN BRAKING AND WEAR THE TYRE DOWN THIS IS MISUSE, NOT A FAULTY WHEEL.